Returns

1. Pain-Free Return Promise

We get it—sometimes you and your Torment Pad just aren’t meant to be. That’s why you’re covered by our Pain-Free Return Promise:

Try Torment Pad for 30 days. If you’re not loving it, send it back for a full refund. No guilt. No awkward questions. You only cover return shipping.

To claim, contact us with your order number, and we’ll guide you through it (no pain involved).

The Pain-Free Return Promise exists because we know Torment Pad delivers—but if it’s not for you, there’s no shame in tapping out.

2. Return Eligibility

  • Your order must have been placed on tormentpad.com.
  • Returns must be requested within 30 days of delivery.
  • The pad must be unused and in its original packaging (we can’t take back a well-loved mat).
  • Gift cards and sale items are non-returnable.

3. Return Process

  1. Contact us at tormentpad.com/pages/contact with your order number and reason for return.
  2. We’ll reply with instructions and the return address.
  3. Ship it back (return shipping cost is on you—tracked shipping is recommended).
  4. Once we receive and inspect your item, you’ll get your refund within 7 business days if it’s approved.

4. Exchanges

If your Torment Pad shows up looking like it barely survived shipping (or something’s off), contact us. We’ll swap it for a new one, fast and pain-free.

5. Shipping Returns

  • You cover the cost of return shipping.
  • Original shipping fees aren’t refunded.
  • Use tracked shipping if possible. If your return disappears in the mail, we can’t refund it.

6. Customer Support

Stuck? Got questions? Want to brag about your pain tolerance? Contact us any time. We’re as friendly as our pad is tough.