Shipping

Here’s everything you need to know about how we get your new favourite pain tool from our hands to yours.

1. Order Processing Time

We move fast. Orders ship out sameday or the following business day—unless there’s a stampede (it happens), but we’ll keep you posted if there’s ever a delay.

2. Shipping Address Changes

Typed your address mid-workout and missed a letter? Once you order, it’s locked in. But if you catch a mistake early, email us at help@tormentpad.com with your order number. We’ll do our best to fix it before your Torment Pad hits the road.

3. Delivery Times and Charges

Region	Countries	Standard Shipping	Shipping Cost	Free Shipping Threshold
Asia	Hong Kong SAR, Japan, Malaysia, South Korea, Singapore, Taiwan, Thailand, Vietnam	3–8 business days	$20 AUD	Orders over $100 AUD
Canada	Canada	11–24 business days	$20 AUD	Orders over $100 AUD
Europe	Austria, Czechia, Denmark, France, Germany, Hungary, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom, and more	9–11 business days	$20 AUD	Orders over $100 AUD
Oceania	Australia, New Zealand	9–11 business days	$20 AUD	Orders over $100 AUD

Note: Delivery times are estimates and may vary due to customs or other delays outside our control. If your parcel takes its sweet time, just know anticipation makes the pain pad even sweeter.

4. Damaged, Lost, or Missing Packages

If your Torment Pad arrives looking like it’s already been through a session, or it disappears into the shipping void, don’t stress. Contact us and we’ll investigate with the shipping company.

Lost? We’ll send a replacement or give you a full refund.

Damaged? Snap a photo and we’ll sort you out with a replacement or refund.